I hold the City and Guilds Level 3 Diploma in Professional Dog Grooming.
WHAT YOU ARE ENTITLED TO EXPECT FROM YOUR GROOMER
A good knowledge of breed styles and breed standards and sensible ideas about customising styles to suit your dog's life style and your ability to maintain the style easily between visits to the grooming room.
An understanding of behaviour and health issues. These may require special techniques and as a result may increase the time spent in the salon.
Advise on coat care at home, suggesting appropriate brushes and combs to ensure that the coat is kept in good condition between visits to the salon.
Premises that have a relaxed atmosphere, are insured, clean and safe.
A good groomer will spot obvious health problems such as skin disorders and infections and advise you to seek veterinary attention where necessary.
Grooming rooms provide a range of other services from nail clipping to ear cleaning. You should be told what the overall cost will be and the cost of any extras that your dog will need.
WHAT YOUR GROOMER IS ENTITLED TO EXPECT FROM YOU
A dog that has not been left too long between grooms. If your dog has a matted, tangled or knotted coat it will take much longer. The cost will be greater and most importantly, the dog will be much more stressed. A matted coat can hide wounds, skin problems and parasite infestation.
Understanding that all groomers love dogs (they would not groom them otherwise) and would not harm them, dogs do not always understand that keeping calm and still is in there best interest. Clippers and scissors are sharp, dogs claws are often black which makes it very difficult to locate the quick when trimming and although minor injuries are not common, they do happen occasionally.
One of the advantages of using a groomer who is a member of the Pet Industry Federation (PIF) is that they can be contacted in any dispute and undertakes to provide independent adjudication if required. However the Federation has no authority or responsibility if the groomer is not a member of the Pet Industry Federation.
Most coated breeds will require full grooming about once every 4 weeks to 6 weeks but even short coated breeds can benefit from a wash and brush up occasionally to remove dust and dirt.
WHAT YOUR DOG IS ENTITLED TO EXPECT FROM YOU AND YOUR GROOMER
• Care and attention to health and hygiene.
• Love and respect.
• Firm but gentle handling.
• To be kept safe.